Terms and Conditions
Conditions
Products are sold for research or laboratory use only and are not intended to be administered to humans or used for medical diagnosis.
Payment and Delivery
Payment terms are net thirty (30) days with a 0.05% daily finance charge added to invoices that are thirty (30) days past due. LifeTein reserves the right to hold any items on customers' other orders until past-due invoices are resolved. All payments must be made in United States dollars. Payment for all orders outside of the U.S. must be received prior to shipment. Products are shipped F.O.B. origin. Freight is prepaid and added to the invoice. Prices are subject to change without notice. All orders are subject to final acceptance by LifeTein at the prices in effect at the time of shipment. LifeTein may, at its sole discretion, refuse to ship orders to a location specified by the customer. LifeTein will select the method of delivery; title passes to the customer upon LifeTein's delivery of the products to the transportation company.
With regards to custom services, LifeTein will perform all services following the a) supplied quotation or b) customer information brochure using prevailing industry standards. Cancellation of services before the services are completed will not obligate LifeTein to provide a refund or bill for an amount less than that quoted. The customer may be billed either partially or in full depending upon the progress of the service from the starting date, at LifeTein's discretion. 50% of total cost will be charged as non-refundable down payment to cover the material and labor costs upon project approval for custom peptide synthesis, custom chemical synthesis and custom antibody production service. The rest of funds will be charged when the project is completed. If we were not able to finish the project as expected, fees for raw materials and labor fees should be paid according to the final invoice.
Pricing
LifeTein LLC reserves the right to change prices without prior notification, excepting prices agreed upon in written contracts. All pricing on our website and in literature is in United States dollars and does not include shipping or taxes. New Jersey State and applicable county sales taxes will be added to invoices when goods are shipped to a New Jersey address unless a valid resale certificate issued by the State Board of Equalization is presented before shipment. Any state taxes outside of New Jersey and any duty fees are the sole responsibility of the purchaser. If LifeTein is required to pay any such fee or tax, the customer will reimburse us in full. Should the customer decide to pay via wire transfer, the customer is responsible for any wire transfer fees.
Materials and Data
With regards to custom services, customers will supply LifeTein with data and/or materials such as protein or peptide sequences or recombinant proteins for completion of services. LifeTein will not claim ownership of any of data submitted or reagents supplied by the customer. The customer will also assume ownership of all materials produced in conjunction with the performance of the services upon customer receipt of the products and payment of invoice. The customer may at any time request that any and all all documents and/or remaining materials be returned, at the customer's expense. Otherwise, the materials and information will be stored at LifeTein and/or a subcontractor's facility until further notice. LifeTein will not claim ownership of these materials.
Damaged Shipments
If a shipment is damaged, accept the shipment and retain all shipping materials for inspection. Make a note on the waybill of any visible damage at the time of receipt and report the damage to our Customer Service Department. As title passes to the customer upon delivery of products to the transportation company, the customer is responsible for handling damage claims with the shipping company.
Shortage Claims
We carefully check and recheck packages before shipment to help eliminate the possibility of any error. If any shipping discrepancies are discovered, claims must be made within 10 days of receipt of shipment. Please check all packing material thoroughly upon receipt of shipment.
Returns
Products may not be returned without prior authorization by the LifeTein Technical Service Department. Due to the perishable nature of our products, contact the LifeTein Service Department at as soon as possible.
Hazardous Substances
The absence of a specific warning should not be interpreted to mean that the products have been proven to be non-toxic or safe to be handled without standard safety precautions. The absence of a warning must not be interpreted as an indication of safety.
Warranty and Liability
LifeTein provides the highest quality of resources at reasonable prices. LifeTein does not vouch for the accuracy of the data represented in GenBank, EMBL, Ensemble or any other public database. We reserve the right to change, alter, or modify any product to enhance its performance and design.
With regards to custom services, LifeTein's only warranty is with respect to the services. The nature of the manufacturing process prevents LifeTein from guaranteeing the final performance of its products. The customer shall notify LifeTein in writing of any warranty claim within 30 days of receipt of the product.
THE GUARANTEE STATED ABOVE ARE IN LIEU OF ANY OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, ARISING BY LAW OR OTHERWISE. LIFETEIN MAKES NO OTHER WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE SHALL LIFETEIN BE LIABLE FOR ANY DIRECT INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM THE USE OF THE PRODUCT, EVEN IF LIFETEIN KNEW OF THE POSSIBILITY OF SUCH LOSS, DAMAGE, OR EXPENSE. IN NO EVENT SHALL WE BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF WE HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND CONDITIONS, LIFETEIN MAKES NO REPRESENTATIONS OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES RELATING TO THE PRODUCTS OR THEIR USE, INCLUDING WITHOUT LIMITATION AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS.
LIFETEIN DIGITAL PRIVACY POLICY
Effective January 1, 2014
This LIFETEIN Digital Privacy Policy (USA) ("Privacy Policy") describes how we collect and use your information through a variety of digital means. By accessing or using this website, mobile application or other LIFETEIN product or service on any computer, mobile phone, tablet, console or other device (collectively, "Device"), you consent to our Privacy Policy. LIFETEIN may modify this Privacy Policy at any time effective upon its posting. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates. This Privacy Policy is incorporated into, and is subject to, the Terms of Use.
While this Privacy Policy is intended to generally describe our privacy practices, our goal is to also provide more detailed information at times when it's most meaningful to you. Please look for these notices within our LIFETEIN services.
COLLECTING INFORMATION
WHAT YOU GIVE US
We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birth date, email and physical address, telephone number, gender, contact lists, social media information and profile, location (GPS) information, activity and performance information, and when necessary, credit card information.
WHAT WE COLLECT FROM YOU
We may automatically collect information regarding your interaction with, and use of, our products and services. Information we may collect includes, but is not limited to, your telephone number, Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.
WHAT WE COLLECT FROM OTHER LIFETEIN INTERACTIONS AND THIRD PARTIES
We may combine information you give us with other information from LIFETEIN sources, transactions and communications. This may include, but is not limited to, information from LIFETEIN stores, direct mail, catalogs, events, products and applications, or other LIFETEIN interactions. We may also combine that information with data that is publicly available and data from third parties. We also collect information about gift recipients provided by the giver.
CHILDREN'S PRIVACY
We do not knowingly collect or solicit personal information from children under 13.
USING INFORMATION
We may use your information to do the following:
ENABLE YOUR USE
- Enhance, customize and personalize your LIFETEIN experiences and communications
- Use LIFETEIN features, such as online inquiries, placing an order and other activities
OPERATE, IMPROVE AND ANALYZE
- Operate, provide, improve and maintain LIFETEIN's products and services, including analyzing user behavior and trends
- Send you administrative messages and other information about LIFETEIN. Communicate with you about your purchase, account information or customer service
PROVIDE AND CONDUCT MARKETING AND PROMOTIONS
- Communicate with you about our products, services and events, and for other promotional purposes
- Administer contests, promotions, events, surveys or other features
- Display relevant marketing to you
SHARING INFORMATION
SERVICE PROVIDERS
We may transfer your information to LIFETEIN service providers to conduct our business. For example, they may handle credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We may also share your information to administer features (e.g. download, or registration).
BY LAW OR TO PROTECT RIGHTS
We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety. We may share information to prevent illegal uses of LIFETEIN's products and services or violations of the Terms of Use, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.
BUSINESS TRANSFERS
Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of LIFETEIN. If this should happen, notice will be provided by posting to the website or other form of communication.
PUBLIC SHARING
DEFAULT SHARING
When you join or use certain services, you agree to publicly share a basic amount of information, which may include your username, city location, and profile picture.
SHARING YOU CHOOSE
You may choose to share certain information. In order to participate in certain features, you may have to adjust your privacy settings and share more information. You may also choose to share your activity on other platforms, such as Facebook and Twitter. Please read the privacy policies of those platforms, because your LIFETEIN activity published on those platforms will no longer be governed by LIFETEIN's Privacy Policy.
LIFETEIN SHARING
Information that is publicly shared may be used by LifeTein for promotional purposes.
PROTECTING INFORMATION
Security Measures: We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our databases.
NO GUARANTEE
However, like other companies, LIFETEIN cannot guarantee 100% the security or confidentiality of the information you provide to us.
COLLECTION TOOLS
HOW WE COLLECT INFORMATION
LIFETEIN automatically collects information within our products and services or stored by your browser or Device. We use a variety of methods to collect this information, including, but not limited to, cookies and pixel tags/web beacons ("Collection Tools").
TURNING OFF COLLECTION TOOLS
If you turn off certain Collection Tools, you may not have access to many features that make your experience more efficient and some of our services and features may not function properly. However, you can still place product orders over the telephone by contacting our customer service number at 1-888-791-1618. Note that our websites may not recognize or respond to Do Not Track (DNT) headers from web browsers.
THIRD PARTY TRACKING
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your interaction with us, including advertising. These companies may not recognize or respond to DNT headers from web browsers. If you would like to opt-out of receiving ads tailored by 3rd party tracking technologies associated with our website, please let us know. Note that if you opt-out from these third party tracking technologies, you may still see our ads at other websites, but the ads will not be tailored using third party tracking technologies associated with our website.
CHOICES
MODIFYING OR DELETING YOUR INFORMATION
You can modify or delete your profile within certain LIFETEIN services, through your account. Your information previously posted may still be publicly viewable. LIFETEIN may keep information and content in our backup files and archives.
COMMUNICATION/UNSUBSCRIBE/OPT-OUT
Regardless of the settings you select, LIFETEIN may send you service-related communications. To unsubscribe and stop receiving messages, please change your settings or follow the instructions in the email, text message, notification or other message type. If you have unsubscribed from any LIFETEIN communications, due to production schedules, you may receive communications already in production.
INTERNATIONAL USERS
Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred, processed and stored in the United States, and allow LIFETEIN to use and collect your personal information in accordance with this Privacy Policy.
TERMS OF USE
Your use of our products and services, and any disputes arising from them, is subject to this Privacy Policy as well as our Terms of Use. Please visit our Terms of Use, which explains other terms governing the use of our products and services.
For questions or concerns, please contact Consumer Services/Privacy at: 1-888-791-1618.